Everything designed, manufactured and distributed by Ninestars has been created with longevity and quality as our utmost priorities. In the unlikely event that you have a problem with your Ninestars product, we have put in place a generous warranty that will make it easy for you to rest assured that your purchases are protected.

We offer a 12 month manufacturers guarantee with every purchase as standard. The exception to this is the Autobin range which has a very generous 10 year guarantee whenever your register the purchase with us.

We ensure that every customer benefits from our no-quibble guarantee. If you have a problem, contact us. We will provide a replacement head/lid as soon as the problem is identified. There is a £24.95 charge to cover the cost of return postage and packaging as well as administration.

Our 10 Year Manufacturer's Warranty

  • Simply register your purchase to avail of the FREE no-quibble 10 year warranty
  • Available for all Autobins purchased from 2011 on.
  • Collection, P&P and admin on warranty claims costs £24.95 per claim.
  • Covers Great Britain (exc. ROI and NI)
  • If your sensorbin cannot be repaired, it will be replaced (see T&Cs for details)
  • The cost of a courier service to collect and return your Autobin for repair in our dedicated workshop in the event of a fault is chargeable and not covered by the warranty (see above).

*Lines open Monday to Friday 9.00am - 6.00pm. Calls charged at the standard national rates.